At Pawbaby Couch Cover, customer satisfaction is our top priority. Please review our policy below regarding returns, refunds, cancellations, and exchanges.
1. Return Policy Overview
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Functional Defects: Returns and refunds are primarily issued for items with proof of functional defects or manufacturing damage.
- Condition of Item: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Change of Mind: We do not offer refunds for simple changes of mind. Special considerations may be made under exceptional circumstances at our discretion.
- Proof of Purchase: A receipt or valid proof of purchase is strictly required for all returns.
Non-Returnable & Exempt Items
Certain types of items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Perishable goods (food, flowers, newspapers, or magazines)
- Intimate, sanitary, or personal care goods
- Downloadable software products
- Hazardous materials, flammable liquids, or gases
2. Order Cancellations
We process orders quickly to ensure fast delivery, making cancellations highly time-sensitive:
- Eligibility: Cancellations are accepted only for full-priced items within 60 minutes of placing your order.
- How to Cancel: Contact us immediately at [email protected] with your order details if you need to cancel within this 60-minute window.
3. Refunds & Processing
Once your return is received and inspected by our team, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
- Shipping Deductions: Original shipping fees are non-refundable. The cost of shipping will be deducted from your total refund amount.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account balance.
- Contact your credit card company (it may take several business days for refunds to officially post).
- Contact your bank to check for pending processing times.
- If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a damaged product for the same item, please send an email to [email protected].
5. Return Shipping Guidelines
- Return Shipping Costs: You are responsible for paying all shipping costs for returning your item.
- Delivery Times: Depending on your location, the time it takes for your exchanged product to reach you may vary.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For any questions or to initiate a return, exchange, or cancellation, please contact our support team:
- Email: [email protected]